Terms & Conditions

Terms & Conditions

Creative Learning Toys is an online toy store based in Yorkshire, UK.. The trading address is: Creative Learning Toys, BBIC, Innovation Way, Wilthorpe, Barnsley, South Yorkshire, S75 1JL.

Creative Learning Toys

Our site is a place for you to select and order products. Some of our products are hand made by us and some are bought in from our range of suppliers. Warranties differ from manufacturer to manufacturer. All of our products that are sourced from outside of the UK follow our strict quality control standards.

Your status

By placing an order through the Creative Learning Toys website, you warrant that you are legally capable of entering into binding contracts.

Buying Products from the Creative Learning Toys website

Details of our prices for the products and the procedures for payment and delivery are displayed on the Creative Learning Toys website.

All products are subject to availability and we may withdraw products at any time.

Any times or dates stated on the Creative Learning Toys for delivery are estimates only. We will make all reasonable effort to deliver goods within the time specified, but we do not accept liability for any failure to deliver within that time.

Stock availability will be checked once we receive your order. If for any reason we are unable to fulfil your order (or any part thereof) you will be advised by us and we shall issue a refund via the original payment method.

How the contract is formed between you and us

We are entitled to refuse any order placed by you. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a product. All orders are subject to acceptance by the Creative Learning Toys, and we will confirm such acceptance to you by sending you an e-mail that confirms that the product has been dispatched.

Consumer rights

If you are contracting as a consumer, you may cancel a contract at any time within seven working days, beginning on the day after you received the products. In this case, you will receive a full refund of the price paid for the products in accordance with our refunds policy, excluding any delivery costs (we will only refund the price of the product and you will be liable for the cost of shipping back to the Creative Learning Toys). All products must be returned "as sent" in their original, in tact, packaging.  Please note that returns cannot be accepted if the packaging is not in tact. Faulty or damaged goods may be returned free of charge for a full refund, replacement or exchange. Delivery charges for faulty or damaged returns will be refunded. 

To cancel a contract, you must inform us in writing and return the product(s) to us immediately, in the same condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care of the products while they are in your possession. If you fail to comply with this obligation, We may have a right of action against you for compensation.

You will not have any right to cancel a contract for the supply of any of the following Products:

i) personalised goods or goods made to your specification;

ii) goods that cannot, by their nature, be returned;

iii) perishable goods;

iv) un-sealed audio or video recordings or computer software;

This provision does not affect your statutory rights.

Availability and delivery

We aim to delivery goods within the times specified but cannot guarantee delivery within the times specified.

Ownership of products

The products will be at your risk from the time of delivery. Ownership of the products will only pass to you when we receive full payment of all sums due in respect of the products, including delivery charges.

Price and payment

The price of any products will be as quoted on the Creative Learning Toys website from time to time, except in cases of obvious error.

Creative Learning Toys is not VAT registered so VAT is not quoted or added in the prices of our products.

Prices are liable to change at any time, but changes will not affect orders already placed.

We accept payment via Paypal.